What does it mean to achieve process excellence?

Achieving Process excellence can be defined as attaining the best possible productivity from processes while delivering the best possible quality outputs i.e., products or services. It is about finding the efficiency and effectiveness sweet spot.

Process excellence not only takes place at the process level. Also, at the enterprise level as the entire organization drives towards higher standards defined by the customer.



Achieving Process excellence is a must in today's world

The market continues to place increasingly higher demands on businesses’ products and level of service. For a business to remain competitive, and retain its customers it has to deliver an experience that delights repeatedly. 

To achieve this, business must drive excellence throughout its value creation processes, a process that stretch way beyond the borders of the business itself. The balance of consistency and predictability of process outputs, and agility and flexibility to meet customers varying expectations, are essential.

By nature, businesses are typically in business to create value for all its stakeholders, including shareholders and employees.  These stakeholders drive business to deliver increasingly better results. “Stretch” goals are put in place often with the promise of attractive rewards when achieved.

These goals are to be achieved by carefully utilizing available resources, the levers in the hands of leadership, to effectively navigate challenging external factors. The bridge that allows for successfully aligning the company’s levers to maximizing external opportunities and counter challenges that may arise, are processes working at full excellence.



Why you need to Achieve Process Excellence

You most likely find yourself here on Achieve Process Excellence because you have realized the secret to attaining business success is significantly enhanced when your  process are efficient and effective. 

Achieving Process Excellence brings with it:

  1. Increased agility and flexibility of your business while retaining internal standards and predictability.
  2. Reduced risk and a better ability to deal with uncertainties. 
  3. Sustained improvement in performance.
  4. Maximized productivity, reduced costs and delivery of ever better product / service quality.
  5. Significantly increase your profits?

To achieve one or more of the above, and increase your competitiveness in this increasingly dynamic and challenging environment requires that you know your operational and transactional processes and the key levers (inputs and variables) in each that influences its outcome.

As you achieving process excellence not only will you find that you attain your business objectives, but that you also have:

  • increased visibility of the capability and capacity of your business.
  • increased process outcome / output predictability.
  • higher levels of consistency and control as well as increased agility, flexibility and speed.



how YOU CAN achieve process excellence

To achieve business process excellence requires a thorough appreciation, understanding and a strategic intent to inculcate three key elements in a business. These are:

Process Excellence Competencies is a combination of the most valued tools and techniques from the following disciplines and practices:

On AchieveProcessExcellence.com we show you how to achieve process excellence, using proven best practices that will lead to your business' success. We bring you a holistic knowledge solution, incorporating proven practices and techniques, from various process improvement and management disciplines.





process excellence in the current business climate

Process Excellence is ultimately about efficient use of input resources used in the creation process, to effectively maximize the output results of the product and/or service created in the processes. This is the common goal of a business, right? So why is it often not applied with due common sense? The answer is because firefighting has become the easier yet deadlier management practice in use today.

Since 2008, you and I have been witness to increased business uncertainties and volatility, with customers becoming increasingly demanding, and competitors more aggressive.



our take on achieving process excellence

Process excellence is the best possible use of information and resources to create a competitive advantage to fully satisfy customers. The result is increased profits.

Allow me a few lines to establishing a common understanding of these three words – ‘achieve process excellence’.

  • Achieve: - to obtain or realize your business objectives or goals.
  • Process: - a concurrent sequence of action steps with a defined start and end point aimed at delivering a specific product or service output or outcome.
  • Excellence:- the highest appropriate level of performance measured as internal efficiency or productivity, and effectiveness or quality to meet the customer’s needs.

Our view of process excellence has two main components. The first is centred on value creation and the second on prioritised focus.

  1. Business is about the creation of value. Value for all stakeholders, including the customer, society, suppliers, employees and the business itself.
  2. The prioritised focus is centred around identifying and optimizing the vital few inputs that mostly impact on a processes performance.


Start exploring the wealth of info on Achieve Process excellence

Take a look at the wealth of information we regularly post on our Blog.

Process Excellence is a vast subject and our site is filled with valuable information. Use the 'search' function at the top of the page to find specific topic for you.

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