Excellence Maturity Roadmap

The Excellence Maturity Roadmap (EMRM) is a must have powerful tool used by top companies to achieve process excellence or operational excellence.

The Maturity Roadmap takes its queue from the organization’s strategy to achieve excellence. The strategy and aligned priorities are broken down into “bite-size” milestones which may span several years to achieve the excellence. These milestones are defined maturity levels.

While the organization’s leaders set the strategic agenda, the achievement of these strategies are accomplished through well oiled processes. It is the leaders of these core processes that set define the maturity levels and the timeframe for each level’s achievement. Typically the highest level leader of a particular core process is referred to as the Enterprise or Global Process Owner. In most cases this is a double hat role occupied by company leaders.

It should go without mentioning that in order to achieve the organization’s strategic intent, the core process that delivers it must not only be known but correctly mapped and measured. Only then can multi-tier process owners be appointed and the process commence its shift toward its excellence level.

Benefits of an Excellence Maturity Roadmap

Some of the more obvious benefits of implementing an Excellence Maturity Roadmap include:

  • Enterprise wide strategic alignment and focus on the core deliverables.
  • Full stakeholder buy-in, from leadership to operators, suppliers to logistics.
  • Drive process excellence or operational excellence to its entitlement level and then beyond.
  • Drives a measurable, visible, incentives culture of excellence.
  • Ensures new competitive advantages are built.
  • Brings standardisation of best practices throughout the organisations much faster.

How to implement an Excellence Maturity Roadmap 

In a nutshell, the Excellence Maturity Roadmap process is as follows:

Process House: 

  • The Process house is a system containing maps and information of the core processes and their performance in an organization. 
  • Where processes have been mapped, they are verified. Where not, they are mapped.
  • Process are updated when changes and improvement are made. 
  • Similar processes achieving a level of excellence become the standard and are replicated throughout the organization.
  • Global process entitlement are set.

Own and Measure: 

  • Process Owners, at global and local levels, are appointed to manage the maturity of processes. 
  • They set the desired maturity levels and target dates. 
  • Process performance measures and measurement systems are verified and tracked. 

Maturity Categories and Levels: 

  • The actual Maturity levels are defined. Most popular is Level 1 - “Foundation”; Level 2 - “Standard”; Level 3 - “Advanced”; Level 4 - ”Excellence”
  • The Process Owners along with process stakeholders define each processes’ categories and elements. 
  • The maturity levels of each element is defined. 
  • The current state, by category and element, is determined. 
  • The gap to excellence determined and the next maturity level delivery dates are set.


  • Process Owners, local Process Owners, Sub-Process Owners set out to review and report on the maturity of processes at various locations. 
  • Incentive systems are aligned to the process maturity targets. 
  • Progress and maturity results and visibly displayed. 

Need assistance with implementing an Excellence maturity roadmap?

Should you require additional queries about implementing an Excellence Maturity Roadmap contact us via our email: info@achieveprocessexcellence or via our contact page.

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